Frequently Asked Questions
Is it suitable for both men and women?
Yes, the TruRelief Hot & Cold Knee Wrap features an adjustable design that comfortably fits most adults, including both men & women and can be worn on either the left or right knee.
When should I use hot or cold therapy?
Use cold therapy to reduce swelling and inflammation, especially after activity or injury.
Heat therapy is ideal for easing stiffness and relaxing tight muscles.
You can easily switch between both depending on your needs.
Is it safe to use every day?
Yes, TruRelief Hot & Cold Knee Wrap offers a gentle, non-invasive and medication-free way to manage pain, making it safe for regular daily use while following the recommended guidelines.
Where are you located?
Our head office is located in Adelaide, South Australia.
Is this suitable for joint pain/ arthritis?
Yes, TruRelief Hot & Cold Knee Wrap can provide relief from pain related to inflammation, swelling, ACL, PCL, MCL, pre- or post-surgery, arthritis, joint pain, sprain or strain.
How much does shipping cost & how long does it take?
Shipping is free on all orders to Australia.
We offer free shipping on all orders. Most items arrive within 8 to 15 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at trureliefco2@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.