Make Every Step Easier With TruRelief
Find supportive solutions that restore comfort and make daily movement feel easier and more natural.
Frequently Asked Questions
How will TruRelief products help me?
TruRelief products are designed to reduce pain, ease stiffness, and support comfortable movement so you can get back to your daily activities with confidence.
Do I need a prescription to use TurRelief products?
No, TruRelief products are non-invasive and can be used without a prescription.
Where are you located?
Our head office is located in Adelaide, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 8 to 15 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at trureliefco2@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At TruRelief, our mission is simple - to help you move and live comfortably again. We create practical wellness solutions that reduce pain and restore comfort, enabling a faster return to everyday life with confidence, independence, and the freedom to enjoy each moment.
Fast, Free & Secure Shipping Australia Wide
We believe your comfort matters. That’s why we offer fast, free shipping on every order, carefully packed and delivered to your door so you can begin your journey to relief without delay.